At Delia Prep, we are committed to delivering your orders quickly and reliably. Please review our shipping policy to understand how and when your order will arrive.
Shipping Coverage
We ship our products worldwide. Shipping availability may vary by region due to local courier limitations or regulations.
Processing Time
All orders are processed within 2–4 business days after confirmation. Orders are not shipped or delivered on weekends or public holidays.
Delivery Time
Estimated delivery times vary by location:
- Within major cities: 5–7 business days
- Remote or rural areas: 8–14 business days
- International shipping: 10–21 business days, depending on customs and local courier networks
Please note that delays may occur during high-demand seasons or due to customs clearance procedures.
Shipping Charges
Shipping charges (if applicable) are calculated at checkout and based on your delivery location and order weight.
Payment Method
We only offer cash on delivery as the accepted payment method. Please ensure someone is available to receive and pay for the order upon delivery.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details (if tracking is available in your country).
Customs, Duties, and Taxes
International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer and may vary by country.
Failed Delivery Attempts
If delivery is unsuccessful due to the unavailability of the recipient or refusal to pay, the order will be returned to us. Repeat delivery attempts may incur additional shipping charges.
Damaged or Missing Items
If your package arrives damaged or incomplete, please contact us within 48 hours of delivery at [email protected]. We will investigate and resolve the issue promptly.
Contact Us
For questions or concerns about your shipment, reach out to us at [email protected]